Our consumer protection experts discuss the importance of protecting customers using digital banking platforms while meeting rising consumer demands.
The way organizations interact with consumers is under more scrutiny today than ever before. Regulatory and consumer expectations are increasing in step with ongoing change of the digital economy. Clients look to our consumer protection group’s legal acumen and industry specialization to successfully mitigate risk and manage crises.
Our Consumer Protection group offers clients dedicated service on compliance with consumer-focused legislation across a wide range of industries. Our history helping some of Canada’s largest financial institutions within the context of their complex consumer product regulatory framework is just one example. Our clients include organizations in financial services, media and telecom, consumer product manufacturers and retailers, pharmaceuticals and life sciences, agribusiness, and more.
Our group works with clients in Canada, the United States and globally to develop, evolve and maintain best-in-class compliance practices, policies and programs. This often requires the careful navigation of industry- and region-specific regulatory regimes. Our advice includes both pre-launch and post-launch strategy and compliance for consumer products. We also provide counsel on the marketing, advertising, promoting, and sale of consumer products. Loyalty programs and digital customer interfaces are topics on which we advise clients daily. From privacy and cybersecurity to competition and intellectual property, our expertise covers the complete spectrum of consumer protection issues our clients may face.
This advice complements our extensive experience representing clients on consumer protection matters before the courts and regulatory bodies. We have a multijurisdictional litigation presence that helps us assist our clients where issues span regions. Our single team of litigators called to the bars in the U.S. and Canada, including Québec, Ontario, Alberta, and British Columbia, allows us to efficiently handle consumer protection class actions. In particular, our Montréal office has extensive experience defending clients in multijurisdictional class actions, including product liability class actions.
Our consumer protection services include:
- Board advisory and governance
- Advertising and marketing
- Intellectual property
- Privacy and cybersecurity
- Product liability
- Class actions
- Competition law
- Payments, cards and processing
- Loyalty programs
- Customer-interfacing social media
- Supply chain management