Firm Administration

Current Opportunities

To apply for our current opportunities in Toronto, Calgary, Montréal, New York and our Legal Services Centre in Halifax, please email firmadminrecruiting@torys.com.

Library Technician (Toronto)

POSITION OVERVIEW

We are currently seeking a Library Technician to join our Library Services team, providing technical and research support. This position requires an individual with a strong client service orientation and the ability to work in a fast-paced environment.

KEY ACCOUNTABILITIES

In cooperation with other technicians and librarians:

Administrative

  • Reconcile and process payment for a high volume of department invoices.
  • Order, process and distribute books, online products and other materials.
  • Coordinate subscription renewals.
  • Create and maintain catalog records for print, electronic and other resources.
  • Maintain the library collection, resources and premises, including online records, databases, circulation and shelving, binding and repairs, looseleaf filing and mail.
  • Manage online passwords and provide overall technical support/troubleshooting for Library resources.

Research

  • Provide basic research support through document delivery, case retrieval, inter-library loans, and newspaper and online searches in a variety of databases.
  • Provide guidance in the use of the library catalog, the intranet, print and online library resources.
  • Monitor news, caselaw, and legislation and regulatory developments and communicate changes or updates as appropriate.
  • Assist Librarians with in-depth research assignments.

Other

  • Complete other assigned projects, including support for database management, intranet content management and initiatives for the library and practice solutions team.

ATTRIBUTES & EXPERIENCE

  • Post-secondary education with a Library Technician Diploma, or equivalent experience to successfully complete the essential requirements of the role.
  • Minimum of 3 years of previous related experience, preferably within a law firm or professional services firm.
  • Proficiency with online services such as Westlaw Canada, Practical Law, Lexis-Quicklaw, Newsdesk, DisclosureNet, and other legal and business online resources.
  • Previous working experience using cataloging software is required.
  • Strong interpersonal skills with the ability to work well both independently and collaboratively within a team environment.
  • Excellent communication skills (verbal and written) with the ability to interact effectively with individuals at all levels within the organization.
  • Excellent organizational and time management skills.
  • Ability to work under time pressures with accuracy and a keen attention to detail is required.
  • Ability to work on diverse tasks and deal with fluctuating workloads.
  • Strong analytical and problem solving skills.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting (firmadminrecruiting@torys.com).

We thank all applicants for their interest in Torys LLP; however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

At Torys we are committed to diversity in the recruitment, retention and advancement of our people. We believe that diversity of backgrounds, experiences and perspectives enhances the quality of our work and enriches our lives. We are committed to fostering an inclusive and accessible work environment. Accommodations are available for applicants with disabilities. If you require accommodation at any time during the recruitment process, please contact Ruth Hawkins, Manager, Human Resources.

Trademark Agent (Toronto)

POSITION OVERVIEW

We are currently seeking a licensed Canadian trademark agent to join our dynamic and fast paced practice in Toronto. The ideal candidate will have significant experience working in-house or in an intellectual property group at a law firm. You will frequently be required to manage competing priorities and to work under tight timelines. You must also be willing to learn and develop, and have a strong sense of initiative and personal accountability. You must have excellent judgment, attention to detail, organizational skills, and superior communication skills.

SKILLS & EXPERIENCE

  • Significant experience as a trademark agent, including exposure to some or all of the following:
    • preparing business practical opinions on the registrability and use of trademarks in accordance with criteria imposed by the law, procedure and practice
    • preparing, filing and prosecuting applications for registration of trademarks
    • advising trademark owners on the maintenance and protection of their trademarks, including foreign trademark portfolio management
    • assisting with trademark oppositions, including preparing pleadings and evidence
    • setting up guidelines for properly promoting, advertising and using trademarks
    • assisting with trademark portfolio management
    • advising clients on commercial issues and transactions involving trademarks including conducting intellectual property asset audits and preparing due diligence investigations
  • Understands the “bigger picture” and analyzes problems thoroughly
  • Must have thorough knowledge of the Trademarks Act (including upcoming amendments), as well as related rules, jurisprudence and Trademarks Office and Opposition Board practice
  • Must have strong written, oral and communication skills, and work well in teams, including mentoring skills
  • Must be a registered Canadian Trademark Agent

APPLICATIONS

Interested candidates should submit a résumé and transcripts to Kimberly Sheldrake-Head, Senior Manager, Professional Resources.

To apply online, click here.

 Click here to download a PDF of this opportunity.


At Torys we are committed to diversity in the recruitment, retention and advancement of our people. We believe that diversity of backgrounds, experiences and perspectives enhances the quality of our work and enriches our lives. We are committed to fostering an inclusive and accessible work environment. Accommodations are available for applicants with disabilities. If you require accommodation at any time during the recruitment process, please contact Kimberly Sheldrake-Head, Senior Manager, Professional Resources.

Senior Manager, Client Accounting

POSITION OVERVIEW

Reporting to the Director, Finance the Senior Manager, Client Accounting is responsible for the management, administration and delivery of billing/collections services provided to clients (internal and external) across all offices (Toronto, New York, Calgary, Halifax and Montreal).

KEY ACCOUNTABILITIES

Daily Operations

  • Oversee the client billing and collections functions to ensure bills are issued promptly and collections made in line with the firm’s payment terms across all offices, which will include:
    • monitoring and reviewing new clients and matters to highlight any potential credit risks;
    • overseeing and directing client billing rates and special fee/cost arrangements (i.e., discounts, pro bono work) to ensure they are captured in the accounting system;
    • proactively assess/estimate the need for reserves against at risk work in progress and accounts receivable and manage overall reserves;
    • auditing client invoices, engagement letters and payment arrangements; and
    • identify, report on and resolve delays in billing and collections.
  • Manage the firm’s overall work in progress and accounts receivable exposure in line with the firm’s targets bringing forward any significant issues to the Director of Finance.
  • Analyze and review monthly, quarterly, and year end work in progress and accounts receivable balances and escalate and report on issues to the Director of Finance as and when they arise. Prepare reports on findings as necessary.
  • Meet regularly with partners to work with and help resolve issues with unbilled work in progress or overdue receivables. Provide feedback on a weekly basis to the Director of Finance.
  • Lead regular meetings with representatives of the legal assistant group to discuss billing issues, gather feedback and provide guidance as required.
  • Provide recommendations for process improvement to the Director of Finance.
  • Keep abreast of changes in commodity tax rules and act as the lead in ensuring the firm fully complies with the rules impacting billing.
  • Participate in projects and initiatives as required.

Vendor Engagement

  • Negotiate terms of contracts and oversee work performed by vendors to ensure they adhere to the terms and service level agreements.
  • Act as the lead for any systems changes impacting the billing and collections function liaising closely with the Director of Finance and Senior Manager, Financial Systems to define scope, deliverables and agree timelines, engaging with the vendor as required.

Team Engagement

  • Provide direction, coaching and development support to direct reports to ensure they are engaged, capable and meeting expected service standards.
  • Participate in the recruitment process with HR.

ATTRIBUTES & EXPERIENCE

  • Undergraduate education and/or equivalent experience to successfully complete the essential requirements of the role.
  • 10+ years of related experience, preferably in a professional services environment; 8+ years of management experience in a similar role.
  • Accounting designation (CPA or equivalent) preferred.
  • In-depth knowledge of legal markets and the legal professional landscape.
  • Sound knowledge of commodity tax rules.
  • Solid knowledge of Elite 3E accounting system with particular emphasis on the 3E billing system is preferred.
  • Expert knowledge of electronic billing platforms and processes.
  • Thorough knowledge of law society rules and regulations regarding clients with particular emphasis on trust, billing and collections.
  • Experience with collection procedures including use of third party collection agencies; tracing clients and use of third party software to obtain credit information on clients.
  • Ability to communicate effectively (verbally and in writing) to a broad range of audiences.
  • Proven ability to establish and build trust-based working relationship with stakeholders.
  • Exceptional client service orientation combined with a proven track record of ‘going above and beyond’ to service clients.
  • Strong leadership skills to be able to build, motivate and direct a team to success.
  • Strong interpersonal, relationship, collaboration and consultation skills and the ability to work with tact, poise and discretion.
  • Results driven, self-directed individual with the demonstrated ability to prioritize.
  • Strong project and time management skills and ability to manage a variety of concurrent projects.
  • Strong aptitude for utilizing technology in improving speed, accuracy and efficiency of a process within a law firm environment.
  • Solid strategic and analytical skills.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting (firmadminrecruiting@torys.com).

We thank all applicants for their interest in Torys LLP; however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

At Torys we are committed to diversity in the recruitment, retention and advancement of our people. We believe that diversity of backgrounds, experiences and perspectives enhances the quality of our work and enriches our lives. We are committed to fostering an inclusive and accessible work environment. Accommodations are available for applicants with disabilities. If you require accommodation at any time during the recruitment process, please contact Jenny Tavares, Senior Manager, Human Resources.

Security Analyst (Toronto)

POSITION OVERVIEW

Reporting to the Sr. Manager, Information Security, the Security Analyst is responsible for maintaining the daily operations of the firm’s computer systems, servers and network connections by ensuring complete integrity and reliability of information residing in firm databases, workstations, servers and other systems.

KEY ACCOUNTABILITIES

Daily Operations:

  • Monitors connection security for local and wide area networks, wireless networks, firm web sites, intranets/portals, and email communications. Ensures the security of data transferred internally and externally.
  • Maintains and monitors the firm’s security systems and their associated software or tokens, including firewalls, VPNs, IDSs, authentication and cryptography systems, and anti-virus systems for unusual or suspicious activity. Administers user logon and password management procedures.
  • Interprets network activity and potential incidents and implements plans for remediation wherever necessary.
  • Ensures that the appropriate patches, hot fixes, and service packs are installed on firm-managed systems and software in a timely manner.
  • Monitors and reviews 3rd party penetration testing of all systems in order to identify system vulnerabilities and apply remediation as necessary.
  • Keeps current with emerging security alerts and issues. Advises management, team and users as appropriate.
  • Assists in developing and testing of incident response plans and participates in activities relating to contingency planning, business continuity management and IT disaster recovery.
  • Researches and provides input on the firm’s information security governance.
  • Participates and assists in investigations and forensics for information security events and incidents.
  • Participates in projects and initiatives as required.  Provides 24/7 on-call security and systems support.

Vendor Engagement:

  • Works with vendors as required to resolve complex issues, or implement system upgrades/testing.

Team Support:

  • Provides hands-on support, guidance, and training to stakeholders as they interface with various systems and technology in the course of performing their roles; investigates and resolves any issues.

Continuous Improvement:

  • Provides input and makes recommendations on continuous improvements in process, awareness, knowledge and capability within information services in the area of security.

ATTRIBUTES & EXPERIENCE

  • A diploma/degree in technology with 5+ years of experience in an Information Technology role and 2+ years in an Information Security position.
  • CISSP or related IT security certification would be an asset.
  • Broad hands-on knowledge of network and information security components, including firewalls, intrusion detection systems, anti-virus/anti-malware/anti-exploit software, data loss prevention, data encryption, event log aggregators, access control methodologies, cryptographic systems and other industry-standard techniques and practices.
  • Experience with Check Point, FireEye, and RSA ACE Server is preferred.
  • Strong knowledge of Internet Protocol (IP) and Microsoft Active Directory Services is required.
  • Experience with investigation of security events and ability to identify if an incident has occurred.
  • Familiarity with penetration, vulnerability testing toolkits and the “black hat” industry of ethical hackers.
  • Familiarity with security and privacy legislation as it applies to information and network security.
  • Basic knowledge of information security frameworks (NIST, ISO 27001, CoBIT, PCI, SOX).
  • Excellent communication skills (verbal and written) with the ability to present information security ideas and best practices in user friendly language and interact with individuals at all levels within the firm with tact and diplomacy.
  • Exceptional client service combined with the ability to manage multiple client needs at the same time.
  • Strong interpersonal skills with the ability to work well both independently and collaboratively within a team environment.
  • A pro-active, self-starter with good organizational skills and exceptional attention to detail.
  • Sound judgment including the ability to deal with confidential information with utmost discretion.
  • Ability to prioritize remediation of vulnerabilities and assess potential impact to business.
  • Strong research, analytical and problem-solving abilities.
  • Flexibility to work after hours.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting (firmadminrecruiting@torys.com).

We thank all applicants for their interest in Torys LLP; however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

At Torys we are committed to diversity in the recruitment, retention and advancement of our people. We believe that diversity of backgrounds, experiences and perspectives enhances the quality of our work and enriches our lives. We are committed to fostering an inclusive and accessible work environment. Accommodations are available for applicants with disabilities. If you require accommodation at any time during the recruitment process, please contact Ruby Dhindsa, Manager, Human Resources.

Senior Manager, Litigation Service Delivery (Toronto)

POSITION OVERVIEW

The Senior Manager, Litigation Service Delivery is accountable for the delivery of litigation technology and law clerk services to the litigation department. Working in collaboration with our lawyers, law clerks and legal assistants the incumbent will develop and deploy the best combination of legal processes, project management and technology to deliver legal services to our clients in the most efficient manner possible while maintaining the firm’s high quality standard.

KEY ACCOUNTABILITIES

Process and Technology Utilization

  • Work with lawyers, law clerks and legal assistants to identify opportunities to better utilize existing technology (e.g. ACL, Relativity) and new technology (e.g. easy book of authorities) to do the heavy lifting associated with repetitive legal tasks (e.g. document review).
  • Partner with third party vendors to test new litigation technological solutions. Assess, identify and make recommendations to implement new software/hardware and any other litigation related tools to support lawyers, law clerks and legal assistants. Negotiate terms of contract and oversee work performed by vendors to ensure they adhere to the terms and service level agreements.
  • Maintain awareness of emerging technologies associated with legal analytics to enhance both business development opportunities and predictability of legal outcomes.
  • Analyze current litigation processes and identify opportunities to reduce associate and law clerk time and effort associated with outcome. Identify tools designed to streamline complex litigation matters. Establish and implement best practices to be adopted across the litigation team to gain maximum efficiency.

Litigation Law Clerks

  • Oversee the litigation law clerks and services provided to our lawyers and clients. Foster a collaborative, team-based environment that is committed to the highest levels of client service and operational excellence.
  • Manage and monitor workload allocation and provide guidance and direction as needed.
  • Responsible for the recruitment of litigation law clerks and integration into the firm. Develop training and mentoring programs for enhanced performance and utilization of law clerks.
  • Participate in the annual performance management process and work with law clerks to set objectives that will further their development and firm and department goals.

Litigation Law Clerks

  • Oversee the litigation technology services provided to the litigation department by the LTS team. Work with the Manager, Litigation Service Delivery to set operational priorities and service level standards.
  • Establish annual performance plans for staff and guide implementation as required.
  • Provide direction on the utilization of appropriate technologies and vendors to engage in providing high level service to the litigation department.
  • Establish expense and revenue (recoveries) budgets and monitor actuals against budgets raising any issues with firm management as required.

Workflow Analysis and Resource Utilization

  • Identify the highest and best use of litigation assistants and law clerk resources. Ensure work is being performed by the right resource at the right level leveraging the best tools/technology available. Work with Human Resources and Professional Resources to embed these tasks within these roles.
  • Analyze current litigation processes and identify opportunities to reduce associate and law clerk time. Assess current workflow and make recommendations to reduce duplication and redundant steps to streamline on a go forward basis.

Project Management

  • Work with client managers to support the delivery of litigation legal services through the use of established project management tools and protocols.
  • Engage with the partner in charge and/or client to define project scope and align client expectations with budget. Develop project plan, including phases, progress reporting and after matter review (i.e., be active in the lifecycle of the matter, not only the document production phase). Track all out of scope work and report to partner and or client as appropriate.
  • Evaluate the key successes factors, document and communicate any learnings. Maintain a databaseof key findings for others to access for future matter management.

Knowledge Management Practice Support

  • Work with the knowledge management team to identify knowledge sources (precedents, third party resources, search features) that will leverage the firm’s intellectual capital and provide improved efficiency in the delivery of future litigation legal services.

ATTRIBUTES & EXPERIENCE

  • In-depth knowledge of litigation methodologies, processes and technology gained through a minimum of 10 years’ experience in the litigation department of a law firm in a management or law clerk capacity, or previous management experience in a professional services firm specializing in litigation technology services/solutions.
  • Undergraduate education or equivalent experience to successfully complete the essential requirements of the role. Law degree is preferred.
  • Strong aptitude for utilizing technology in improving speed, accuracy and efficiency of a process within a law firm or internal counsel environment.
  • Expert knowledge of electronic discovery and the use of electronic evidence in the litigation process. Proficient in MS Office product suite.
  • In-depth knowledge of legal markets and the legal professional landscape.
  • Ability to communicate effectively orally and in writing to a broad range of audiences including to senior management, partners and clients.
  • Strong project and time management skills and ability to manage a variety of concurrent projects.
  • Strong strategic and analytical thinking skills.
  • Strong client service orientation combined with the ability to manage multiple client needs at the same time.
  • Strong leadership, relationship, collaboration and consultation skills – able to motivate and direct a team.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting (firmadminrecruiting@torys.com).

We thank all applicants for their interest in Torys LLP; however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

At Torys we are committed to diversity in the recruitment, retention and advancement of our people. We believe that diversity of backgrounds, experiences and perspectives enhances the quality of our work and enriches our lives. We are committed to fostering an inclusive and accessible work environment. Accommodations are available for applicants with disabilities. If you require accommodation at any time during the recruitment process, please contact Jenny Tavares, Senior Manager, Human Resources.

eDiscovery/Litigation Support Analyst (Toronto)

POSITION OVERVIEW

The eDiscovery/Litigation Support Analyst is a subject matter expert on all technical aspects of litigation projects and cases, which includes responding to day-to-day requests from legal professional and law clerks.

KEY ACCOUNTABILITIES

  • Act as a key point of contact regarding matter workflow, document review, processes, electronic discovery and software needs.
  • Maintain knowledge and familiarity with litigation-related applications /support platforms and databases.
  • Work closely with the Manager, Litigation Service Delivery to review and explore best practices and make recommendations on new and existing policies, procedures and technical changes.
  • Provide hands-on support, guidance, and training to stakeholders (i.e., searching techniques, document review strategies, workflow efficiencies, etc.) in the course of performing their roles; investigate and resolve issues as needed.
  • Research, identify and make recommendations for enhancements and implementation of technical solutions (i.e., discovery/trial presentation, electronic workflows, etc.).
  • Under the direction of the Manager, Litigation Service Delivery, communicate business requirements of Relativity and other litigation support tools, and participate in vendor meetings.
  • Participate in projects, which includes tracking, monitoring and communicating on project-related issues (i.e., scope changes, variances and contingencies, etc.). Participate in firm wide projects as needed.
  • Provide guidance related to eDiscovery Reference Model (EDRM), project scope and workflow, litigation support software selection, and defensible methodologies.
  • Work with stakeholders to identify, assess, develop and design quality control protocols to ensure data integrity. Make recommendations for enhancements as required.

ATTRIBUTES & EXPERIENCE

  • 3-5 years’ experience with documentary discovery projects (i.e., identification, collection, processing, review and production, etc.).
  • Undergraduate education or equivalent experience to successfully complete the essential requirements of the role.
  • Strong knowledge of Relativity, including processing & ingestion, analytics, productions and workspace maintenance; knowledge of TAR/CAL and/or Relativity certification (RCA) an asset.
  • Experience with other commonly used litigation-related applications (i.e., Nuix, Summation, Ringtail, etc.).
  • Strong knowledge of the litigation process throughout the lifecycle of a matter and an understanding of how technology can be used to support litigation efforts.
  • Flexible and self-motivated working style with strong personal ownership for quality of work.
  • Excellent communication skills (written and oral); ability to interact effectively with individuals at all levels within the organization with tact and diplomacy.
  • Strong relationship, collaboration and consultation skills – able to work with a diverse group of stakeholders and navigate effectively within the organization.
  • Ability to think strategically and innovatively, and deliver in pragmatic ways.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting (firmadminrecruiting@torys.com).

We thank all applicants for their interest in Torys LLP; however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Jenny Tavares, Senior Manager, Human Resources.

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At Torys, you will enjoy an exciting, fast-paced work environment and a supportive, collegial and team-based culture. We take pride in our ability to attract and retain individuals who excel in their respective fields.

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