Firm Administration

Current Opportunities

To apply for our current opportunities in Toronto, Calgary, Montréal, New York and our Legal Services Center in Halifax, please email firmadminrecruiting@torys.com.

Business Development Writer (Toronto)

POSITION OVERVIEW

Reporting to the Manager, Business Development, the Business Development Writer is responsible for writing and preparing complex pitch, proposal and credentialing material in response to RFP, RFQ, RFI and other new business requests as well as requests related to client development.

KEY ACCOUNTABILITIES

  • Prepare and develop pitch, proposal and credentialing material across all practices and industries, includes all activities from initiation of the opportunity to delivery of the final product.

Assess the Opportunity

  • organize go/no go meetings.
  • lead and participate in strategy meetings.
  • provide relevant background and examples of similar opportunities where possible.

Plan and Strategize

  • develop an approach for the proposal, presentation or credentials document.
  • provide guidance to the pitch team on best practices and make recommendations regarding win themes and differentiators.
  • make recommendations regarding material format, length, comprehensiveness etc.
  • have a point of view on pricing strategy as required.

Draft Response

  • write compelling content, adapt existing content where available.
  • understand the context of the opportunity and/or client situation and customize content accordingly to clearly address client needs and articulate the firm’s distinguishing features as they relate to the client’s needs and situation.
  • work closely with Marketing/BD colleagues and other firm departments to gather information as needed.

Finalize and Submit

  • edit and proofread to ensure accuracy, clarity, readability.
  • ensure all material is consistent with branding guidelines and overall firm standards.
  • coordinate online submission and hard copy delivery as required.
  • take accountability for overall final product quality and timeliness.

Post-submission Follow-up and Tracking

  • coordinate opportunity de-briefs as required.
  • support with proposal activity tracking and reporting.
  • coordinate with Marketing/BD colleagues to ensure knowledge gained through pitching. process is weaved into general firm and practice positioning at torys.com, legal directory submissions, experience listings etc.
  • Support business development and client development initiatives, and other departmental writing and editing needs as assigned.

ATTRIBUTES & EXPERIENCE

  • Undergraduate education or equivalent experience to successfully complete the essential requirements of the role.
  • Minimum 3 years of senior proposal writing or research experience, preferably within a professional services firm.
  • Experience writing and editing for sales purposes, preferably within a professional services firm.
  • Experience working with a sales team is an asset.
  • Proven success providing coordination and organization of proposals and pitches; demonstrated end-to-end proposals and pitches experience.
  • Experience conducting proposal coordination meetings, and working with subject matter experts.
  • Proficient in MS Office product suite - which includes a strong working knowledge of Outlook, Excel and Word.
  • Excellent communication skills (verbal and written) are foundational requirements of the role.
  • Ability to work and communicate effectively (with tact and diplomacy) with a broad range of audiences, including senior-level leaders in a high performance environment.
  • Proven ability to establish and build trust-based working relationship with stakeholders.
  • Ability to absorb new ideas and concepts quickly and ensure they are clearly communicated to the target audience.
  • Strategic thinker and exceptional attention to detail.
  • Professional maturity, sound judgment, strong work ethic and the ability to work as part of a high-functioning team.
  • Ability to handle multiple tasks simultaneously, set priorities, work under pressure and meet challenging deadlines.
  • Strong interpersonal skills with the ability to work well both independently and collaboratively within a team environment.
  • Determined with a can-do, hands on approach; driven by delivery and end results.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting: firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Malinda Dunfield, Manager, Human Resources.

Floor Leader (Toronto)

POSITION OVERVIEW

Reporting to the Manager, Legal Support, the Floor Leader is accountable for the overall delivery of the legal support services provided to principals on her/his assigned floor with a focus on workload management and distribution, service quality and efficiency.

KEY ACCOUNTABILITIES

  • Team Engagement: Establish healthy and productive floor team relationships by being a role model for respect, open communication, and supportive, collegial behaviour. Engage the floor team through group meetings and other means of communications to create and maintain a cohesive and positive work environment. Address any individual or interpersonal issues with open communication and shared problem solving. Find opportunities to recognize individual and floor team successes. Work with the Manager, Legal Support to recruit and make staffing decisions for the floor, and take an active role to welcome and orient new hires.
  • Performance Management: Work with the floor team to ensure a clear understanding of performance standards and job expectations. Interview principals to obtain formal (annual) and informal feedback about individual performance, and work closely with the Floor Leader Team to ensure individual and team performance ratings are delivered fairly and consistently. Together with principals, draft and deliver a balanced performance review, and be supportive to individuals by addressing any performance issues or learning goals with development and training plans.
  • Shares, Scheduling & Work Allocation: Work with the Manager, Legal Support to determine the best shared resource model (“the shares”) for the floor based on knowledge of individual capabilities, requirements of principals, and on-going changes such as office moves and incoming/departing principals. Support the floor team to arrange share buddy/share groups that provide optimum interdependent peer support and coverage for principals. Work with the floor team and other Floor Leaders to ensure equitable work distribution across the floor, and among floors. Manage the scheduling and approval of vacation requests, leaves and other absences, including daily sick calls, and personally provide overflow support to principals where needed. Take accountability for the key performance metrics for the floor including preparing and analyzing reports for overtime, utilization, shares, and budgeting, and work with the Manager, Legal Support to recommend any changes needed.
  • Liaison with Principals: Be the key contact for principals on the assigned floor with respect to all issues pertaining to support, involving the Manager, Legal Support for direction and coaching as required. In addition to the formal performance management process, proactively check in with principals to ensure service requirements are being met. Work with the floor team to determine appropriate arrangements for alternate coverage (for absences, vacations and leaves) and to ensure the smooth delivery of service and minimized interruption to support.
  • Standards & Continuous Improvement: Proactively obtain input from floor team members, principals and others about the evolving legal support model at Torys, and contribute to the development of performance standards, service offerings, and standard operating procedures. Work with Manager, Legal Support and the Training team to identify any current inefficiencies, best practices, and training solutions to support the development of technical and administrative capabilities of the team. Work closely with other departments to advocate for changes and continuous improvement initiatives to enhance the day-to-day work productivity of legal support professionals. Contribute to and be on the pulse of the ‘communication portal’ to ensure the floor team is connected and aware of information, support tools, and key messages about various changes that impact them. Be an advocate for change by implementing new performance standards, service offerings and standard operating procedures in a collaborative way.

ATTRIBUTES & EXPERIENCE

  • A legal assistant diploma from a recognized post-secondary institution would be an asset.
  • 8 to 10 years of experience as a legal assistant, preferably within a law firm.
  • Previous experience coordinating a team, overseeing a project, or coaching people is preferred.
  • Strong interpersonal skills with a proven ability to establish and build trust-based working relationships.
  • A natural ability to establish, lead and be a role model for healthy team dynamics such as supportive collaboration, inclusive communication, joint problem solving, and conflict resolution.
  • A track record of challenging the status quo to make things better, improving ways of working, and delivering service in a more efficient and effective way
  • Excellent communication skills (written and oral); ability to interact effectively with individuals at all levels within the organization with tact and diplomacy.
  • Sound judgment including the ability to deal with confidential information with utmost discretion.
  • Exceptional client service skills with a proven track record of ‘going above and beyond’ to service clients.
  • Strong organizational, attention to detail, and time management skills to effectively prioritize and meet deadlines in a high pressure environment.
  • Strong working knowledge of firm software (MS Word, PowerPoint, Excel) as well as experience working in document management and time entry billing systems.
  • Ability to work overtime to meet client demands when required.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting: firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Jenny Tavares, Senior Manager, Human Resources.

Senior Manager, Intellectual Property Business (Toronto)

POSITION OVERVIEW

The Senior Manager, Intellectual Property Business is responsible for the management, delivery and administration of the firm’s IP support services provided to clients (internal and external). Working in collaboration with various stakeholders (lawyers, law clerks, and legal assistants) the incumbent is also accountable for ensuring that IP processes, procedures and systems effectively support our clients.

KEY ACCOUNTABILITIES

Daily Operations

  • Oversee the day-to-day operations of the IP support services provided to the IP department.
  • Work with stakeholders to identify and make recommendations to optimize operational best practices and implement any policies, procedures and technical changes. Chair regular meetings with stakeholders to communicate any changes.
  • Manage IP electronic tracking and file tracker systems which includes implementing upgrades as required.
  • Oversee the transfer of large intake files and review files in preparation for closing.

Technology, Process & Workflow

  • Manage and monitor IP databases (TIPS and FogBugz) to ensure data integrity.
  • Work with stakeholders (lawyers, law clerks and legal assistants) to identify opportunities to better utilize existing IP systems (e.g. TIPS, FogBugz) and make recommendations to enhance as required.
  • Maintain awareness and keep current of emerging IP technologies and relevant law updates.
  • Partner with Information Services and third party vendors to test new IP technological solutions. Assess, identify and make recommendations to implement new software/hardware and any other IP related tools to support stakeholders (lawyers, law clerks and legal assistants).
  • Assess current processes and workflows and make recommendations to streamline processes as needed.

Client/Vendor Engagement

  • Negotiate terms of contract and oversee work performed by vendors to ensure they adhere to the terms and service level agreements. Act as the liaison to translate business requirements of the program and/or process and oversee the build and delivery of customized solutions which includes liaising with stakeholders to define the scope of upgrade.

Team Engagement

  • Provide direction, coaching and development support to direct reports.
  • Participate in the recruitment process with HR and/or IP Partner.

Budget

  • Establish expense and revenue (recoveries) budgets and monitor actuals against budgets raising any issues with firm management as required.

Other

  • Onboard new hires into the department and provide overview of department and IP programs (e.g., TIPS and FogBugz).
  • Participate in special projects/initiatives.

ATTRIBUTES & EXPERIENCE

  • Undergraduate education in Business or equivalent experience to successfully complete the essential requirements of the role.
  • Minimum 5+ years previous experience in an IP law clerk role.
  • Minimum 7-10 years of management experience, preferably in a professional services environment.
  • In-depth knowledge of legal markets and the legal professional landscape.
  • Proficient in MS Office product suite - which includes a strong working knowledge of Outlook, Excel and Microsoft Office.
  • Strong client service orientation combined with the ability to manage multiple client needs at the same time.
  • Strong aptitude for utilizing technology in improving speed, accuracy and efficiency of a process within a law firm environment.
  • Proven ability to establish and build trust-based working relationship with stakeholders.
  • Strong leadership, relationship, collaboration and consultation skills – able to motivate and direct a team.
  • Able to communicate effectively (both orally and in writing) to a broad range of audiences including partners, senior management and clients.
  • Results-oriented, self-directed individual with the demonstrated ability to prioritize.
  • Ability to work well independently and collaboratively within a team environment.
  • Strong project and time management skills and ability to manage a variety of concurrent projects.
  • Solid strategic and analytical thinking skills.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting: firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Jenny Tavares, Senior Manager, Human Resources.

Manager, Human Resources (Toronto)

POSITION OVERVIEW

We are currently seeking a Manager, Human Resources to join our Human Resources team. This position requires an individual with proven experience, a strong client service orientation and the ability to work in a fast-paced environment.

KEY ACCOUNTABILITIES

  • Employee Relations & Policy Interpretation/Creation - Provide coaching and counseling services to leaders and employees on employee relations matters. Provide guidance on the interpretation and execution of HR policies and practices. Make recommendations on new and existing policies and programs to ensure compliance with all related legislation.
  • Recruitment & Onboarding - Manage the recruitment process. Work with leaders to define job specifications, liaise with recruiters, conduct interviews and make final selection recommendations to hiring managers. Negotiate terms of employment in line with established parameters. Work with managers and trainers to develop onboarding and orientation plans for new hires aimed at integrating them into the firm in a manner that will increase their opportunity for success.
  • Performance Management - Provide guidance and support to leaders on the performance management program to manage, motivate and direct performance. Provide direction on the development of annual performance plans. Coach employees and managers on performance related issues. Prepare performance improvements plans as required. Work with leaders and internal counsel to determine appropriate strategies for managing firm initiated terminations.
  • Compensation & Job Evaluation - Work with client group leaders to determine year-end salary and bonus recommendations in line with salary structure and incentive guidelines. Use market and business knowledge, in conjunction with the firm’s compensation principles and policies, to assess the implication of market trends on client groups.
  • Work with leaders to identify jobs requiring evaluation. Participate in job evaluation process. Conduct internal and external benchmark analysis and develop recommendations.
  • Department Structure & Job Design - Provide advice and recommendations to leaders on the effective structure and utilization of administrative staff.
  • Training and Development - Work with leaders to identify training and development needs. Research and recommend courses and training programs.
  • Participate in committees, initiatives, programs and projects as needed.
  • Provide direction, coaching and development support to indirect reports.
  • Monitor expenses against budget for various GLs.

ATTRIBUTES & EXPERIENCE

  • Post-secondary degree or diploma in Human Resources Management. A CHRP or CHRL designation would be an asset.
  • Minimum 5+ years of previous related experience, preferably within a professional services firm.
  • Knowledge of Canadian employment legislation.
  • Solid understanding of all human resources functions including performance management, compensation and job evaluation.
  • Strong client service orientation combined with the ability to manage multiple client needs at the same time.
  • Strong leadership, relationship, collaboration and consultation skills.
  • Sound judgement – the ability to work with tact, poise and discretion.
  • Excellent communication (verbal and written) and interpersonal skills.
  • Exceptional attention to detail, efficient and organized.
  • Ability to work well independently and collaboratively within a team environment.
  • Proficient in Microsoft Office: Outlook, Excel, Word, and PowerPoint.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting: firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Jenny Tavares, Senior Manager, Human Resources.

Training & Support Specialist (Toronto)

POSITION OVERVIEW

We are currently seeking an experienced and skilled Training & Support Specialist to join our Toronto office. This position requires an individual with a strong client service orientation, a focus on adult learning and the ability to work collaboratively in a fast-paced environment.

KEY ACCOUNTABILITIES

  • Design, implement and deliver technical training for all members of the firm, new hire orientation and training for support staff, and managers and soft skills training such as client service, teamwork, and productivity to support staff and managers.
  • Deliver customized training and support to the firm’s legal professionals including training on specific technology as well as working with legal professional and assistant work teams to establish efficient practice management processes.
  • Deliver training support to members of the firm in its other offices either through remote desktop tools or through in-person training. Each member of the training team travels to the other offices approximately 2-3 times per calendar year.
  • Design, test and evaluate end user documentation (e.g. technical documentation, manuals, reference guides and training aids).
  • Participate in firm projects to implement new software or systems and take responsibility for the design of training programs and material related to those projects.
  • Respond to questions and requests for assistance from all members of the firm regarding how to use particular features of the firm’s technology.
  • Deliver lunch/evening workshops and one-to-one coaching in both technical and soft skills.
  • Facilitate meetings, focus groups, seminars and classroom training.
  • Update and maintain the training curriculum to meet the business needs of the firm.
  • Work independently and consult with the training team and other departments as needed to accomplish all tasks.
  • Develop on-line training courses and self-study exercises as required to supplement classroom training.
  • Assess individual training needs and learning style and assist Human Resources and departmental managers to develop appropriate training strategy and evaluation.
  • Collaborate with members of the Information Services department to identify training opportunities related to the firm’s technology.
  • Assist in the planning and coordination of management professional development events.

ATTRIBUTES & EXPERIENCE

  • Post-secondary education with a focus on adult education, training or a related program.
  • 5 plus years’ experience in adult training and education (both technical and non-technical).
  • Sound knowledge/understanding of training concepts, methodologies and techniques associated with adult learning and education.
  • Previous working experience in a law or professional services firm is required.
  • Excellent knowledge and experience with Outlook, Word, Excel and PowerPoint and document management systems.
  • Ability to learn new technology quickly and apply knowledge.
  • Excellent communication (written and oral) and presentation skills; ability to interact effectively with individuals at all levels within the organization with tact and diplomacy.
  • Sound judgment including the ability to deal with confidential information with utmost discretion.
  • Exceptional client service skills with a proven track record of ‘going above and beyond’ to service clients.
  • Strong interpersonal skills with a proven ability to work in a team environment, as well as independently.
  • Strong organizational, attention to detail, and time management skills to effectively prioritize and meet deadlines in a high pressured environment.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting: firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Malinda Dunfield, Manager, Human Resources.

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