Firm Administration

Current Opportunities

To apply for our current opportunities in Toronto, Calgary, Montréal, New York and our Legal Services Center in Halifax, please email firmadminrecruiting@torys.com.

Senior Manager, Intellectual Property Business (Toronto)

POSITION OVERVIEW

The Senior Manager, Intellectual Property Business is responsible for the management, delivery and administration of the firm’s IP support services provided to clients (internal and external). Working in collaboration with various stakeholders (lawyers, law clerks, and legal assistants) the incumbent is also accountable for ensuring that IP processes, procedures and systems effectively support our clients.

KEY ACCOUNTABILITIES

Daily Operations

  • Oversee the day-to-day operations of the IP support services provided to the IP department.
  • Work with stakeholders to identify and make recommendations to optimize operational best practices and implement any policies, procedures and technical changes. Chair regular meetings with stakeholders to communicate any changes.
  • Manage IP electronic tracking and file tracker systems which includes implementing upgrades as required.
  • Oversee the transfer of large intake files and review files in preparation for closing.

Technology, Process & Workflow

  • Manage and monitor IP databases (TIPS and FogBugz) to ensure data integrity.
  • Work with stakeholders (lawyers, law clerks and legal assistants) to identify opportunities to better utilize existing IP systems (e.g. TIPS, FogBugz) and make recommendations to enhance as required.
  • Maintain awareness and keep current of emerging IP technologies and relevant law updates.
  • Partner with Information Services and third party vendors to test new IP technological solutions. Assess, identify and make recommendations to implement new software/hardware and any other IP related tools to support stakeholders (lawyers, law clerks and legal assistants).
  • Assess current processes and workflows and make recommendations to streamline processes as needed.

Client/Vendor Engagement

  • Negotiate terms of contract and oversee work performed by vendors to ensure they adhere to the terms and service level agreements. Act as the liaison to translate business requirements of the program and/or process and oversee the build and delivery of customized solutions which includes liaising with stakeholders to define the scope of upgrade.

Team Engagement

  • Provide direction, coaching and development support to direct reports.
  • Participate in the recruitment process with HR and/or IP Partner.

Budget

  • Establish expense and revenue (recoveries) budgets and monitor actuals against budgets raising any issues with firm management as required.

Other

  • Onboard new hires into the department and provide overview of department and IP programs (e.g., TIPS and FogBugz).
  • Participate in special projects/initiatives.

ATTRIBUTES & EXPERIENCE

  • Undergraduate education in Business or equivalent experience to successfully complete the essential requirements of the role.
  • Minimum 5+ years previous experience in an IP law clerk role.
  • Minimum 7-10 years of management experience, preferably in a professional services environment.
  • In-depth knowledge of legal markets and the legal professional landscape.
  • Proficient in MS Office product suite - which includes a strong working knowledge of Outlook, Excel and Microsoft Office.
  • Strong client service orientation combined with the ability to manage multiple client needs at the same time.
  • Strong aptitude for utilizing technology in improving speed, accuracy and efficiency of a process within a law firm environment.
  • Proven ability to establish and build trust-based working relationship with stakeholders.
  • Strong leadership, relationship, collaboration and consultation skills – able to motivate and direct a team.
  • Able to communicate effectively (both orally and in writing) to a broad range of audiences including partners, senior management and clients.
  • Results-oriented, self-directed individual with the demonstrated ability to prioritize.
  • Ability to work well independently and collaboratively within a team environment.
  • Strong project and time management skills and ability to manage a variety of concurrent projects.
  • Solid strategic and analytical thinking skills.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting: firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Jenny Tavares, Senior Manager, Human Resources.

Manager, Human Resources (Toronto)

POSITION OVERVIEW

We are currently seeking a Manager, Human Resources to join our Human Resources team. This position requires an individual with proven experience, a strong client service orientation and the ability to work in a fast-paced environment.

KEY ACCOUNTABILITIES

  • Employee Relations & Policy Interpretation/Creation - Provide coaching and counseling services to leaders and employees on employee relations matters. Provide guidance on the interpretation and execution of HR policies and practices. Make recommendations on new and existing policies and programs to ensure compliance with all related legislation.
  • Recruitment & Onboarding - Manage the recruitment process. Work with leaders to define job specifications, liaise with recruiters, conduct interviews and make final selection recommendations to hiring managers. Negotiate terms of employment in line with established parameters. Work with managers and trainers to develop onboarding and orientation plans for new hires aimed at integrating them into the firm in a manner that will increase their opportunity for success.
  • Performance Management - Provide guidance and support to leaders on the performance management program to manage, motivate and direct performance. Provide direction on the development of annual performance plans. Coach employees and managers on performance related issues. Prepare performance improvements plans as required. Work with leaders and internal counsel to determine appropriate strategies for managing firm initiated terminations.
  • Compensation & Job Evaluation - Work with client group leaders to determine year-end salary and bonus recommendations in line with salary structure and incentive guidelines. Use market and business knowledge, in conjunction with the firm’s compensation principles and policies, to assess the implication of market trends on client groups.
  • Work with leaders to identify jobs requiring evaluation. Participate in job evaluation process. Conduct internal and external benchmark analysis and develop recommendations.
  • Department Structure & Job Design - Provide advice and recommendations to leaders on the effective structure and utilization of administrative staff.
  • Training and Development - Work with leaders to identify training and development needs. Research and recommend courses and training programs.
  • Participate in committees, initiatives, programs and projects as needed.
  • Provide direction, coaching and development support to indirect reports.
  • Monitor expenses against budget for various GLs.

ATTRIBUTES & EXPERIENCE

  • Post-secondary degree or diploma in Human Resources Management. A CHRP or CHRL designation would be an asset.
  • Minimum 5+ years of previous related experience, preferably within a professional services firm.
  • Knowledge of Canadian employment legislation.
  • Solid understanding of all human resources functions including performance management, compensation and job evaluation.
  • Strong client service orientation combined with the ability to manage multiple client needs at the same time.
  • Strong leadership, relationship, collaboration and consultation skills.
  • Sound judgement – the ability to work with tact, poise and discretion.
  • Excellent communication (verbal and written) and interpersonal skills.
  • Exceptional attention to detail, efficient and organized.
  • Ability to work well independently and collaboratively within a team environment.
  • Proficient in Microsoft Office: Outlook, Excel, Word, and PowerPoint.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting: firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Jenny Tavares, Senior Manager, Human Resources.

Manager, Marketing (Calgary)

POSITION OVERVIEW

We are currently seeking a Manager, Marketing to join our Marketing & Business Development (M&BD) department to deliver brand building marketing campaigns and client initiatives for our Calgary office. This position works collaboratively with the M&BD team and consults and seeks guidance from lawyers to plan and execute on key deliverables.



KEY ACCOUNTABILITIES

Promotion and Awareness Building:

  • Draft campaign content and determine the approach, including best use of various advertising, community building and media channels (print, digital, social media).
  • Deliver marketing and communication campaigns in support of firm objectives and priorities.

Legal marketing:

  • Raise and maintain the profile of the firm within the Calgary market by developing submissions for various industry directories and ranking agencies, award nominations and other industry-specific marketing initiatives.

Proposals/Pitches:

  • Work closely with the M&BD team to prepare pitches, proposals and other credentialing material across all relevant practice areas, which includes all activities from initiation of the opportunity to delivery of the final product (e.g., assessing the opportunity, planning and strategizing, drafting responses and finalizing and submitting).
  • Participate in (and lead when appropriate) strategy meetings.
  • Understand the content of the opportunity and/or client situation and customize content accordingly to clearly address client needs and articulate the firm’s distinguishing features as they relate to the client’s situation.
  • Make recommendations regarding material, format, length, comprehensiveness, etc.

Conferences and Events:

  • Work with internal event team to manage all activities related to the planning, organization and execution of various meetings and client and industry events such as round tables, deal closing dinners and sponsored conferences.

Client Professional Development:

  • Work with internal learning team to plan and deliver professional development sessions (annually) to Calgary clients on a variety of market and legal developments.
  • Work with Calgary lawyers to generate client communications and thought leadership to communicate developments.

Client/Vendor Engagement:

  • Work with external vendors to ensure adherence to contract terms and service level agreements.  Act as the liaison to translate business requirements of the program and/or process and oversee the build and delivery of customized solutions.
  • Responsible for building and managing relationships with stakeholders (internal and external) and identifying opportunities to support their business requirements.

Continuous Improvement:

  • Work with the Director, M&BD on driving various continuous improvements in terms of process, awareness, knowledge and capability within marketing.

Budget:

  • Support and provide input into the annual budget.
  • Manage and monitor expenses against budget for various GLs.

Other:

  • Support business and client development initiatives, and other departmental writing and editing as required.
  • Participate in committees, initiatives, programs and projects as needed.
  • Provide direction, coaching and development support to stakeholders.


ATTRIBUTES & EXPERIENCE

  • Undergraduate education in Business, Marketing, Communication or equivalent experience to successfully complete the essential requirements of the role.
  • Minimum 8 years previous experience in a marketing and/or business development management role, preferably within a professional services firm.
  • In-depth knowledge of legal markets and the legal professional landscape.
  • Proficient in MS Office product suite - which includes a strong working knowledge of Outlook, Excel and Microsoft Office.
  • Strong client service orientation combined with the ability to manage multiple client needs at the same time.
  • Proven ability to establish and build trust-based working relationship with lawyers.
  • Strong leadership, relationship, collaboration and consultation skills and the ability to work with tact, poise and discretion.
  • Able to communicate effectively (both orally and in writing) to a broad range of audiences including to lawyers, senior management and clients.
  • Exceptional written communication skills with proven persuasive writing abilities.
  • Results-oriented, self-directed individual with the demonstrated ability to prioritize.


HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting (firmadminrecruiting@torys.com)

We thank all applicants for their interest in Torys LLP; however only candidates selected for an interview will be contacted.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities.  If you require accommodation at any time during the recruitment process, please contact Jenny Tavares, Senior Manager, Human Resources.

Click here to download a PDF of this opportunity.

Technical Support Analyst (Toronto)

POSITION OVERVIEW

We are currently seeking a Technical Support Analyst to join our Information Services team. This position requires an individual with a strong client service orientation and the ability to work in a fast-paced environment.

KEY ACCOUNTABILITIES

  • Answer Help Desk calls, emails, walk-in requests and provide one-on-one support to end-users within established SLAs.
  • Responsible for the entry of service requests, incidents and resolutions into the Service Management software following existing procedures.
  • Responsible for providing assistance in resolving incidents and problems using remote control software within established SLAs.
  • Provide desk side support as required for calls that cannot be resolved over the phone.
  • Escalate incidents and problems that cannot be resolved over the phone or through remote control using appropriate escalation procedures.
  • Contribute to and maintain documentation and solutions stored in our internal knowledge base.
  • Carry a pager and/or cellular phone during evenings and weekends on a rotational basis to provide off-hours support. Must be flexible and able to work rotating shifts.
  • Provide and support laptops and mobile devices for end-users as required.

ATTRIBUTES & EXPERIENCE

  • Post-secondary degree or diploma in a related field or equivalent experience to successfully complete the essential requirements of the role.
  • Minimum 6 month’s Help Desk or client support experience, preferably in a professional services firm.
  • Complete familiarity with Microsoft Office applications.
  • Experience with ITIL considered an asset.
  • Strong client service orientation combined with the ability to manage multiple client needs at the same time.
  • Excellent communication skills (verbal and written) with the ability to interact with individuals at all levels within the organization.
  • Strong organizational and time management skills to effectively prioritize and meet deadlines with minimal supervision.
  • Strong interpersonal skills with the ability to work well both independently and collaboratively within a team environment.
  • Sound judgment including the ability to deal with confidential information with utmost discretion.
  • Determined with a can-do, hands on approach.
  • Ability to work rotational late shifts.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting: firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Malinda Dunfield, Manager, Human Resources.

Specialist, HR Systems & Reporting (Toronto)

POSITION OVERVIEW

Reporting to the Senior Manager, Human Resources Services, the Specialist, HR Systems & Reporting is responsible for the day to day delivery and operations of all routine and complex HR systems and reporting.

KEY ACCOUNTABILITIES

  • Systems Oversight: Acts as a key point of contact for internal stakeholders to provide HR systems and technology support to meet the needs of end users; maintains knowledge and familiarity with HR systems and databases; manages daily operations and transactions to ensure technical solutions are operating as expected; troubleshoots complex system issues; manages routine system upgrades and updates systems documentation.
  • Process Mapping: Under the direction of the Sr. Manager, HR Services designs process maps of key procedures to ensure technology solutions are fully leveraged and to support transactions in the employee lifecycle; partners with stakeholders to support interdependent processes to ensure seamless operations; creates test scenarios to ensure all processes work according to predetermined goals.
  • Reporting & Analytics: Collaborates with internal stakeholders to determine requirements for reporting and analytics; leverages data in HRIS and other HR and Finance systems to develop and deliver standardized and complex reports (e.g. headcount reports, overtime, pto, turnover, etc.); reports generally include analysis; works with vendors to develop new reports/reporting packages as required.
  • Data Integrity: Maintains accuracy of employee-related data in HRIS (Ultipro) as the ‘system of record’; oversees data transfers from/to other firm and external systems; identifies opportunities to integrate data from/to other systems in a way that maintains data integrity and minimizes duplicate entries.
  • Needs Analysis: Partners with stakeholders to understand their business requirements to support key business processes (performance management, compensation); translates business needs into technical requirements, and liaises with IS and external vendors as required to ensure quality and timely solutions are delivered.
  • Vendor Engagement: Under the direction of Sr. Manager, HR Services and/or Sr. Manager, HR, acts as the point of contact to communicate business requirements of programs and processes, requests consulting and functional support resources; oversees development and delivery of customized solutions; participates in vendor meetings.
  • Team Support: Provides hands-on support, guidance, and training to stakeholders as they interface with various HR systems and technology in the course of performing their roles; investigates and resolves any issues.
  • Project Support: Participates in projects for any HR system or technology implementation; identifies, tracks, monitors and communicates on project-related issues, scope changes, variances and contingencies that occur during the course of these projects; participates in firm wide projects where HR data and/or system integration is required.

ATTRIBUTES & EXPERIENCE

  • Post-secondary degree or diploma in Computer Science, Information Systems, Human Resources, or a related field.
  • 3-4 years of progressive experience in process/systems roles within an HR environment.
  • Experience in manipulating various data points to create reports in an HR environment.
  • Broad knowledge of HR systems and processes.
  • Keeps current with emerging HR systems and technology.
  • Working knowledge of HRIS; experience with Ultipro (desirable).
  • Flexible and self-motivated working style with strong personal ownership for quality of work.
  • Experience working in a client service-focused environment, ideally in a professional services firm.
  • Ability to think creatively, and deliver in pragmatic ways.
  • Ability to map processes and transactions that are efficient and user intuitive.
  • Excellent communication skills - verbal and written.
  • Strong teamwork and collaborative skills.
  • Proficient in MS Office product suite.
  • Strong project coordination skills.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting: firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Jenny Tavares, Senior Manager, Human Resources.

Training & Support Specialist (Toronto)

POSITION OVERVIEW

We are currently seeking an experienced and skilled Training & Support Specialist to join our Toronto office. This position requires an individual with a strong client service orientation, a focus on adult learning and the ability to work collaboratively in a fast-paced environment.

KEY ACCOUNTABILITIES

  • Design, implement and deliver technical training for all members of the firm, new hire orientation and training for support staff, and managers and soft skills training such as client service, teamwork, and productivity to support staff and managers.
  • Deliver customized training and support to the firm’s legal professionals including training on specific technology as well as working with legal professional and assistant work teams to establish efficient practice management processes.
  • Deliver training support to members of the firm in its other offices either through remote desktop tools or through in-person training. Each member of the training team travels to the other offices approximately 2-3 times per calendar year.
  • Design, test and evaluate end user documentation (e.g. technical documentation, manuals, reference guides and training aids).
  • Participate in firm projects to implement new software or systems and take responsibility for the design of training programs and material related to those projects.
  • Respond to questions and requests for assistance from all members of the firm regarding how to use particular features of the firm’s technology.
  • Deliver lunch/evening workshops and one-to-one coaching in both technical and soft skills.
  • Facilitate meetings, focus groups, seminars and classroom training.
  • Update and maintain the training curriculum to meet the business needs of the firm.
  • Work independently and consult with the training team and other departments as needed to accomplish all tasks.
  • Develop on-line training courses and self-study exercises as required to supplement classroom training.
  • Assess individual training needs and learning style and assist Human Resources and departmental managers to develop appropriate training strategy and evaluation.
  • Collaborate with members of the Information Services department to identify training opportunities related to the firm’s technology.
  • Assist in the planning and coordination of management professional development events.

ATTRIBUTES & EXPERIENCE

  • Post-secondary education with a focus on adult education, training or a related program.
  • 5 plus years’ experience in adult training and education (both technical and non-technical).
  • Sound knowledge/understanding of training concepts, methodologies and techniques associated with adult learning and education.
  • Previous working experience in a law or professional services firm is required.
  • Excellent knowledge and experience with Outlook, Word, Excel and PowerPoint and document management systems.
  • Ability to learn new technology quickly and apply knowledge.
  • Excellent communication (written and oral) and presentation skills; ability to interact effectively with individuals at all levels within the organization with tact and diplomacy.
  • Sound judgment including the ability to deal with confidential information with utmost discretion.
  • Exceptional client service skills with a proven track record of ‘going above and beyond’ to service clients.
  • Strong interpersonal skills with a proven ability to work in a team environment, as well as independently.
  • Strong organizational, attention to detail, and time management skills to effectively prioritize and meet deadlines in a high pressured environment.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting: firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Malinda Dunfield, Manager, Human Resources.

Financial Reporting Assistant (Toronto)

POSITION OVERVIEW

We are seeking a Financial Reporting Assistant to join our Financial Services team. The Financial Reporting Assistant is responsible for preparing, updating, and maintaining standard (routine) financial data/reports for Financial Analysts, Finance Managers and various other stakeholders.

KEY ACCOUNTABILITIES

  • Produce standard reports through Elite Enterprise queries and SQL scripts for lawyers and administrative departments (daily).
  • Respond promptly to ad hoc requests from lawyers and administrative departments.
  • Prepare and maintain standard internal management reports (financial and non-financial information) for Finance Managers and Finance Committees.
  • Participate in internal client meetings; assist in preparation of presentation materials and agendas.
  • Assist in the Financial System conversion project, attending all relevant meetings and workshops.
  • Prepare and maintain standard hours reports for Professional Resources.
  • Assist in updating and maintaining standard reports to analyze key internal metrics (financial and non-financial).
  • Perform maintenance of the Financial Accounting/Reporting system (daily updates).
  • Perform setup and management of accounting system records for IS and other Finance groups (posting to the GL).
  • Prepare Pro Bono hours and values summary; provide trend analysis on Pro Bono work.
  • Provide administrative support and backup to Financial Analysts, Pricing Analyst and Finance Managers.

ATTRIBUTES & EXPERIENCE

  • Post-secondary degree or diploma in Accounting or a related field .
  • 1-2 years previous related experience, preferably in a professional services firm.
  • Strong technical skills with solid knowledge of Excel including pivot tables. Experience with SQL, and Access is an asset.
  • Strong client service orientation combined with the ability to manage multiple client needs at the same time.
  • Exceptional attention to detail, efficient and organized.
  • Strong analytical and problem solving skills.
  • Excellent communication (verbal and written) and interpersonal skills.
  • Sound judgment – the ability to work with tact and discretion.
  • Ability to work well independently and collaboratively within a team environment.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting: firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Malinda Dunfield, Manager, Human Resources.

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