Firm Administration

Current Opportunities

To apply for our current opportunities in Toronto, Calgary, Montréal, New York and our Legal Services Center in Halifax, please email firmadminrecruiting@torys.com.

Head of Legal Recruitment and Student Development (Toronto)

POSITION OVERVIEW

Torys is currently seeking a Head of Legal Recruitment and Student Development. Reporting to the Director of Professional Resources, this position requires an individual with strong interpersonal skills, excellent judgment, a client service orientation, a flexible and positive attitude, and the ability to work in a fast-paced environment.

In this role, you will be responsible for managing the law student recruitment processes in Toronto and Calgary, including attending law school career fairs, coordinating and attending firm tours/panels for candidates and law school groups, reviewing student applications, conducting on campus interviews, and leading the in-firm interview week hiring process. You will also manage the student programs in Toronto and Calgary, including managing the orientation of new students, overseeing student performance management, workload allocation, and student education programs. You will be the key point of contact for Torys’ students and plan and attend all social events.

You will also be responsible for managing the lateral recruitment process of all associates in the Toronto office and you will provide ongoing support to other offices with respect to their lateral recruitment efforts. You will liaise with legal recruiters, screen applicants against specifications, present selected candidates to lawyers for consideration, negotiate terms of employment in line with established parameters and draft and sign offer letters.

In this role, you will work closely with the Student Committee on all student-related matters and engage with Torys’ lawyers on student program and recruitment initiatives. You will also collaborate regularly with the broader professional resources team on a wide range of initiatives.

ATTRIBUTES & EXPERIENCE

The ideal candidate will have graduated from law school at least four years ago, and have some private practice experience in a large law firm environment. Prior experience in legal recruitment is preferable. You will have the ability to work independently and in a team oriented environment as well as the ability to lead and delegate effectively. A proven ability to effectively influence outcomes is critical. You must also have the flexibility to travel periodically and to work evenings and weekends as required.

HOW TO APPLY:

Interested applicants should forward a resume and cover letter to Deborah Dalfen, Director of Professional Resources at ddalfen@torys.com.

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

At Torys, we are committed to diversity in the recruitment, retention and advancement of our people. We believe that diversity of backgrounds, experiences and perspectives enhances the quality of our work and enriches our lives. We are committed to fostering an inclusive and accessible work environment. Accommodations are available for applicants with disabilities. If you require accommodation at any time during the recruitment process, please contact Kimberly Sheldrake-Head, Senior Manager, Professional Resources.

Supervisor, Office Services (Toronto)

POSITION OVERVIEW

Reporting to the Director, Client & Facility Services, the Supervisor, Office Services is responsible for the management, delivery and administration of the firm’s Facility and Mailroom support services provided to clients (internal/external).

KEY ACCOUNTABILITIES

Daily Operations

  • Oversee the day-to-day operations of the office services team which includes mailroom and facilities services.
  • Prioritize tasks for the department; ensure equitable distribution of workload including ensuring the department is adequately staffed at all times.

Facilities Repair and Maintenance (lights, electrical, plumbing)

  • Conduct weekly inspections of the premises; perform minor repairs such as open and pick broken or damaged locks; tape torn carpet; install/repair keyboard trays; adjust and repair door hinges, chairs, filing cabinets, desks, bookshelves; dry wall repair and paint touch ups; schedule/execute quarterly floor refresh program; replace light bulbs in common and client areas of the firm as necessary.
  • Contact building maintenance or vendors to respond to HVAC, electrical, leaks and plumbing issues; take steps to minimize damages, ensure safety and evaluate the nature of the problem.

Client Events & Boardroom Setups

  • Collaborate with meeting services, food services and internal clients to understand and fulfill requests for boardroom facility services; proactively troubleshoot issues.
  • Set up portable presentation and communication equipment to the boardrooms (i.e. video conferencing, pc’s, LCD projectors and teleconference units) and boardroom furnishings as specified by the client, outlined in the BRS and/or requested by the event’s team; dismantle boardroom furnishings when required.

Office Moves

  • Work with internal stakeholders to understand individual move requirements and address any concerns.
  • Oversee all internal office moves; develop move plans to ensure orderly execution; and ensure resources are allocated (labor, materials) to complete the moves. Oversee any work performed by outsourced movers.
  • Assist with packing/unpacking, move office furnishings and packed contents to new locations; (un) install pc’s, printers, monitors and phones; (un) install systems furniture, filing cabinets, name plates, art, white boards, bulletin boards keyboard trays; touch up furniture finishes; arrange for staining or refinishing of furniture.

Vendor Engagement

  • Negotiate terms of contract and oversee work performed by vendors to ensure they adhere to the terms and service level agreements.
  • Establish and maintain relationships with key vendors (cleaning, maintenance, supplies, couriers and security staff) and act as the liaison to translate business requirements with external contractors including general contractors, furniture vendors & refinishers, AC and electrical contractors, storage, key, glass, wall, box & dolly, courier, office supply and mail machine companies.

Budget

  • Establish expense and revenue (recoveries) budgets and monitor actuals against budgets raising any issues with firm management as required. Provide forecasts and updates as changes occur.
  • Provide product and service analysis to determine current and future budgetary requirements; report on usage of equipment and provide alternatives to change or replace equipment as required.

Team Engagement

  • Provide direction, coaching and development support to ensure the team is engaged and capable of delivering on their accountabilities and meeting the service standards. Conduct annual performance evaluations.
  • Participate in the recruitment process with HR.

ATTRIBUTES & EXPERIENCE

  • Undergraduate education or equivalent experience to successfully complete the essential requirements of the role.
  • Minimum 5 years’ previous related experience, including experience managing people and managing vendor relationships, preferably in a professional services firm.
  • Purchasing Managers Certificate.
  • Proficient in MS Office product suite - Outlook, Excel and Word; experience with Elite is an asset.
  • Exceptional client service orientation combined with the ability to manage multiple client needs at the same time.
  • Excellent communication skills (verbal and written) with the ability to interact with individuals at all levels within the organization with tact and diplomacy.
  • Strong organizational and time management skills to effectively prioritize and meet deadlines in a high pressure environment.
  • Strong interpersonal skills with the ability to work well both independently and collaboratively within a team environment.
  • Sound judgment including the ability to deal with confidential information with utmost discretion.
  • Ability to work overtime to meet client demands when required.
  • Available to be on call on weekends or evenings to respond to facility related emergencies (i.e. flood, equipment malfunction, etc.).

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting: firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

At Torys we are committed to diversity in the recruitment, retention and advancement of our people. We believe that diversity of backgrounds, experiences and perspectives enhances the quality of our work and enriches our lives. We are committed to fostering an inclusive and accessible work environment. Accommodations are available for applicants with disabilities. If you require accommodation at any time during the recruitment process, please contact Malinda Dunfield, Manager, Human Resources Malinda Dunfield, Manager, Human Resources.

Applications Systems Analyst (Toronto)

POSITION OVERVIEW

Reporting to the Manager, Enterprise Technology, the Application Systems Analyst is responsible for the following duties outlined below.

KEY ACCOUNTABILITIES

  • Provide second level support to the Helpdesk to resolve end user issues.
  • Manage OS image updates (Windows 7/ 10) for desktop and laptop computers using MDT/ SCCM. Ensure that the OS image is up to date with the most recent application updates and security patches.
  • Manage Group Policy settings applicable to the desktop/ laptop environment; apply application and Windows settings as required.
  • Work with team to assess, test and implement software (including version updates) and security patches for Windows and supported third party applications. Package and deploy application updates and patches, and maintain software inventory using SCCM.
  • Implement, upgrade, modify and support existing systems including internally developed applications.
  • Assist in the development of procedures and create supporting documentation.
  • Assist team in reviewing, analyzing and evaluating processes and end user needs to support business requirements.
  • Participate in internal projects as assigned.

ATTRIBUTES & EXPERIENCE

  • Undergraduate education in Technology or equivalent experience to successfully complete the essential requirements of the role.
  • Minimum 5 years of relevant experience; 2+ years’ technical experience managing Windows 7/ 8/ 8.1/ 10 images using SCCM or MDT, Group Policy, Active Directory, Application Packaging and Distribution, Device compliance monitoring and reporting, Security Patch management.
  • 2+ years’ experience in designing, testing and implementing technology solutions.
  • Experience with VBScript, Powershell, or other scripting technologies.
  • Experience managing and administering SCCM is preferred.
  • Technical experience supporting legal applications (eg. iManage Work, Elite 3E, Interaction, etc.) is preferred.
  • Knowledge of SQL databases and scripting, SQL Reporting Services is an asset.
  • Proficient in MS Office product suite - which includes a strong working knowledge of Outlook, Excel and Word.
  • Strong troubleshooting, analytical and problem solving skills to resolve technical and process related issues.
  • Strong client service orientation combined with the ability to manage multiple client needs at the same time.
  • Ability to communicate effectively (verbally and in writing) to a broad range of audiences including to senior management, partners and clients.
  • Ability to plan, organize, schedule and deliver within tight deadlines in a high pressure environment.
  • Strong project and time management skills and ability to manage a variety of concurrent projects.
  • Strong leadership, relationship, collaboration and consultation skills and the ability to work with tact, poise and discretion.
  • Strong interpersonal skills with the ability to work well both independently and collaboratively within a team environment.
  • Ability to understand business requirements and translate into computer application or system solutions.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting: firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Malinda Dunfield, Manager, Human Resources.

Floor Leader (Toronto)

POSITION OVERVIEW

Reporting to the Manager, Legal Support, the Floor Leader is accountable for the overall delivery of the legal support services provided to principals on her/his assigned floor with a focus on workload management and distribution, service quality and efficiency.

KEY ACCOUNTABILITIES

  • Team Engagement: Establish healthy and productive floor team relationships by being a role model for respect, open communication, and supportive, collegial behaviour. Engage the floor team through group meetings and other means of communications to create and maintain a cohesive and positive work environment. Address any individual or interpersonal issues with open communication and shared problem solving. Find opportunities to recognize individual and floor team successes. Work with the Manager, Legal Support to recruit and make staffing decisions for the floor, and take an active role to welcome and orient new hires.
  • Performance Management: Work with the floor team to ensure a clear understanding of performance standards and job expectations. Interview principals to obtain formal (annual) and informal feedback about individual performance, and work closely with the Floor Leader Team to ensure individual and team performance ratings are delivered fairly and consistently. Together with principals, draft and deliver a balanced performance review, and be supportive to individuals by addressing any performance issues or learning goals with development and training plans.
  • Shares, Scheduling & Work Allocation: Work with the Manager, Legal Support to determine the best shared resource model (“the shares”) for the floor based on knowledge of individual capabilities, requirements of principals, and on-going changes such as office moves and incoming/departing principals. Support the floor team to arrange share buddy/share groups that provide optimum interdependent peer support and coverage for principals. Work with the floor team and other Floor Leaders to ensure equitable work distribution across the floor, and among floors. Manage the scheduling and approval of vacation requests, leaves and other absences, including daily sick calls, and personally provide overflow support to principals where needed. Take accountability for the key performance metrics for the floor including preparing and analyzing reports for overtime, utilization, shares, and budgeting, and work with the Manager, Legal Support to recommend any changes needed.
  • Liaison with Principals: Be the key contact for principals on the assigned floor with respect to all issues pertaining to support, involving the Manager, Legal Support for direction and coaching as required. In addition to the formal performance management process, proactively check in with principals to ensure service requirements are being met. Work with the floor team to determine appropriate arrangements for alternate coverage (for absences, vacations and leaves) and to ensure the smooth delivery of service and minimized interruption to support.
  • Standards & Continuous Improvement: Proactively obtain input from floor team members, principals and others about the evolving legal support model at Torys, and contribute to the development of performance standards, service offerings, and standard operating procedures. Work with Manager, Legal Support and the Training team to identify any current inefficiencies, best practices, and training solutions to support the development of technical and administrative capabilities of the team. Work closely with other departments to advocate for changes and continuous improvement initiatives to enhance the day-to-day work productivity of legal support professionals. Contribute to and be on the pulse of the ‘communication portal’ to ensure the floor team is connected and aware of information, support tools, and key messages about various changes that impact them. Be an advocate for change by implementing new performance standards, service offerings and standard operating procedures in a collaborative way.

ATTRIBUTES & EXPERIENCE

  • A legal assistant diploma from a recognized post-secondary institution would be an asset.
  • 8 to 10 years of experience as a legal assistant, preferably within a law firm.
  • Previous experience coordinating a team, overseeing a project, or coaching people is preferred.
  • Strong interpersonal skills with a proven ability to establish and build trust-based working relationships.
  • A natural ability to establish, lead and be a role model for healthy team dynamics such as supportive collaboration, inclusive communication, joint problem solving, and conflict resolution.
  • A track record of challenging the status quo to make things better, improving ways of working, and delivering service in a more efficient and effective way
  • Excellent communication skills (written and oral); ability to interact effectively with individuals at all levels within the organization with tact and diplomacy.
  • Sound judgment including the ability to deal with confidential information with utmost discretion.
  • Exceptional client service skills with a proven track record of ‘going above and beyond’ to service clients.
  • Strong organizational, attention to detail, and time management skills to effectively prioritize and meet deadlines in a high pressure environment.
  • Strong working knowledge of firm software (MS Word, PowerPoint, Excel) as well as experience working in document management and time entry billing systems.
  • Ability to work overtime to meet client demands when required.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting: firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Jenny Tavares, Senior Manager, Human Resources.

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At Torys, you will enjoy an exciting, fast-paced work environment and a supportive, collegial and team-based culture. We take pride in our ability to attract and retain individuals who excel in their respective fields.

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Our student program is designed to allow you to take control of your career from the day you arrive at the firm.