Zendesk acquires Smooch Technologies and unveils next generation of conversational messaging experiences

May 22, 2019

Torys is representing Zendesk with a team led by Konata Lake and that included Jessica He, Josh Teichman and Shane Thomas (corporate/M&A), Gwen Watson (tax), Ed Fan and Yu Seon Gadsden-Chung (IP), Molly Reynolds and Ronak Shah (privacy).

On May 22, 2019, Zendesk, Inc. (“Zendesk”) announced the acquisition of Smooch Technologies Holdings ULC, the company behind Smooch, a platform connecting businesses with customers to power more personalized and human conversations. The terms of the transaction were not disclosed.

The acquisition marks Zendesk’s next step in delivering the best omnichannel experiences by connecting conversations between businesses and customers on any messaging channel–from websites and mobile apps to the world’s leading messaging apps like WhatsApp and Facebook Messenger.

Further information can be found on Zendesk's website.

Smooch Technologies, headquartered in Montreal, is the developer of Smooch, a cloud-based omnichannel messaging platform that integrates with SMB and enterprise software to connect conversations across a variety of messaging channels.

Zendesk, headquartered in San Francisco, is a software development company that helps build customer service and engagement experiences that are powerful and flexible, and can be scaled to meet the needs of any business.

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