Firm Administration

Current Opportunities

To apply for our current opportunities in Toronto, Calgary, Montréal, New York and our Legal Services Center in Halifax, please email firmadminrecruiting@torys.com.

Billing Assistant (10-12 Month Contract) (Toronto)

POSITION OVERVIEW

We are currently seeking a Billing Assistant to join our Financial Services team. Reporting to the Manager, Client Accounting, your objective will be to provide support to internal clients with respect to processing bills. This is a contract position.

KEY ACCOUNTABILITIES

  • Process invoices in accounting system including edits, transfers, write offs, trust transfers and amending Word documents as required.
  • Upload invoices to third party vendors using ebilling technology (E-Hub), including resolving rejection issues: providing budget information and contacting billing lawyers; legal assistants and clients to resolve ebilling issues.
  • Work with billing team on billing targets to meet monthly goals.
  • Respond to client, lawyer and management inquiries regarding invoice processing including providing assistance and support as required to ensure the timely and accurate processing of invoices.
  • Provide support to internal and external clients on all invoice processing matters.

ATTRIBUTES & EXPERIENCE

  • Minimum 2 years billing experience, preferably within a professional services firm.
  • Post-secondary education in an accounting or related program. Strong knowledge of Word, Excel, time entry and related accounting systems. Ebilling experience considered an asset.
  • Exceptional attention to detail.
  • Strong organizational and time management skills to effectively prioritize and meet deadlines with minimal supervision.
  • Excellent interpersonal, written and oral communication skills for direct lawyer and client contact.
  • Strong communication skills with the ability to interact with individuals at all levels within the organization.
  • Ability to work well independently and collaboratively within a team environment.
  • Flexibility to work overtime when necessary (i.e. month-end, year-end)

HOW TO APPLY:

Please send your resume and cover letter, referencing the position you are applying for and your salary expectations, to firmadminrecruiting@torys.com.

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Malinda Dunfield, Manager, Human Resources.

Team Lead, End User Support (Toronto)

POSITION OVERVIEW

The Team Lead, End User Support role is responsible for providing direction on the day-to-day operations of the help desk and operations teams and works closely with the Manager, End User Support to provide optimal service to the firm.

KEY ACCOUNTABILITIES

Daily Operations

  • Provide direction to the team on all help desk and operations related matters, which includes ensuring workload allocation is equitable amongst all team members.
  • Responsible for providing technical assistance to users (both hardware and software) which includes troubleshooting, researching and resolving issues in a timely manner.
  • Responsible for ensuring Helpdesk tickets are documented and resolved in a timely manner.
  • Act as subject matter expert and respond to complex questions and problems raised by team members or users. Escalate issues to appropriate Manager as needed.
  • Work with Manager, End User Support to ensure there is a consistent and optimal work schedule for Helpdesk and Operations teams covering the Helpdesk business hours and after hours support.
  • Work closely with Manager, End User Support to continually review and explore Helpdesk and Operational best practices and implement any policy, procedural and technical changes as required.
  • Work with Manager, End User Support to monitor and analyze support services to the Firm through user feedback and report analysis to provide continuous improvement and efficiencies of support service levels.
  • Work with Manager, End User Support to manage all hardware moves, adds, changes and special requests as it relates to the set up and maintenance of the telephone and voicemail system, multifunction and local printers, copiers, desktops, laptops and Mobile Devices.
  • Carry a pager and/or cellular phone during evenings and weekends on a rotational basis to provide off-hours support. Must be flexible and able to work rotating shifts.

Team Engagement

  • Work with Manager, End User Support to provide direction, coaching, and development support to ensure the team is engaged and capable of delivering on their accountabilities and meeting service standards of the department (in line with department goals/objectives).
  • Work with Manager, End User Support to assess the skills and capabilities of the team on an ongoing basis to determine learning and skill requirements including identifying appropriate training requirements.

Employee Relations

  • Participate in year-end performance review discussions with Manager, End User Support.
  • Participate in the recruitment process with Manager, End User Support to select Helpdesk and Operations services positions.

Budget

  • Work with Manager, End User Support to support and provide input into the annual department budget.

ATTRIBUTES & EXPERIENCE

  • Minimum of 3-5 years’ experience in a Helpdesk or IT services capacity, with at least 1 year of proven lead or supervisory experience.
  • Post-secondary degree or diploma in an Information Technology discipline.
  • Proven technical knowledge and experience supporting computer software and hardware.
  • Law firm and application support experience an asset.
  • Excellent troubleshooting and problem solving skills to resolve technical and PC related problems.
  • Strong oral and written communication and interpersonal skills required to interact with individuals at all levels within the firm and drafting of procedural documents, manuals and firm wide communications.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting: firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Malinda Dunfield, Manager, Human Resources.

Training & Support Specialist (Toronto)

POSITION OVERVIEW

We are currently seeking an experienced and skilled Training & Support Specialist to join our Toronto office. This position requires an individual with a strong client service orientation, a focus on adult learning and the ability to work collaboratively in a fast-paced environment.

KEY ACCOUNTABILITIES

  • Design, implement and deliver technical training for all members of the firm, new hire orientation and training for support staff, and managers and soft skills training such as client service, teamwork, and productivity to support staff and managers.
  • Deliver customized training and support to the firm’s legal professionals including training on specific technology as well as working with legal professional and assistant work teams to establish efficient practice management processes.
  • Deliver training support to members of the firm in its other offices either through remote desktop tools or through in-person training. Each member of the training team travels to the other offices approximately 2-3 times per calendar year.
  • Design, test and evaluate end user documentation (e.g. technical documentation, manuals, reference guides and training aids).
  • Participate in firm projects to implement new software or systems and take responsibility for the design of training programs and material related to those projects.
  • Respond to questions and requests for assistance from all members of the firm regarding how to use particular features of the firm’s technology.
  • Deliver lunch/evening workshops and one-to-one coaching in both technical and soft skills.
  • Facilitate meetings, focus groups, seminars and classroom training.
  • Update and maintain the training curriculum to meet the business needs of the firm.
  • Work independently and consult with the training team and other departments as needed to accomplish all tasks.
  • Develop on-line training courses and self-study exercises as required to supplement classroom training.
  • Assess individual training needs and learning style and assist Human Resources and departmental managers to develop appropriate training strategy and evaluation.
  • Collaborate with members of the Information Services department to identify training opportunities related to the firm’s technology.
  • Assist in the planning and coordination of management professional development events.

ATTRIBUTES & EXPERIENCE

  • Post-secondary education with a focus on adult education, training or a related program.
  • 5 plus years’ experience in adult training and education (both technical and non-technical).
  • Sound knowledge/understanding of training concepts, methodologies and techniques associated with adult learning and education.
  • Previous working experience in a law or professional services firm is required.
  • Excellent knowledge and experience with Outlook, Word, Excel and PowerPoint and document management systems.
  • Ability to learn new technology quickly and apply knowledge.
  • Excellent communication (written and oral) and presentation skills; ability to interact effectively with individuals at all levels within the organization with tact and diplomacy.
  • Sound judgment including the ability to deal with confidential information with utmost discretion.
  • Exceptional client service skills with a proven track record of ‘going above and beyond’ to service clients.
  • Strong interpersonal skills with a proven ability to work in a team environment, as well as independently.
  • Strong organizational, attention to detail, and time management skills to effectively prioritize and meet deadlines in a high pressured environment.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting: firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Malinda Dunfield, Manager, Human Resources.

Manager, Business Development (Toronto)

POSITION OVERVIEW

We are currently seeking a Manager, Business Development to join our Marketing & Business Development team. Reporting to the Director, Marketing & Business Development, you will have responsibility for the following:

KEY ACCOUNTABILITIES

  • Partner with the professionals to establish and execute strategies to develop new business.
  • Liaise directly with professionals to identify opportunities for pitches, RFPs and client meetings, and work closely with team members to develop and execute pitches, proposals and responses to RFP’s from clients and potential clients.
  • Develop ideas for and oversee the compilation of competitive intelligence research for practice groups. Analyze results to identify business development opportunities.
  • Manage compilation, access and distribution of transaction and case experience.
  • Manage the Business Development team including assigning and overseeing work, providing performance feedback, coaching and mentoring.

ATTRIBUTES & EXPERIENCE

  • Minimum 8 years previous experience in a marketing and/or business development management role, preferably within a professional services firm.
  • Post-secondary degree in Business, Marketing, Communication or related experience.
  • Proven strategic thinker and results-oriented.
  • Exceptional leadership and coaching abilities.
  • Proven successful experience managing a team.
  • Proven project management experience and a demonstrated ability to prioritize and manage complex projects.
  • Outstanding communication and relationship-building skills.
  • Exceptional attention to detail and excellent written and verbal communication skills.
  • Ability to work well independently and collaboratively within a team environment.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting: firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Malinda Dunfield, Manager, Human Resources.

Financial Reporting Assistant (Toronto)

POSITION OVERVIEW

We are seeking a Financial Reporting Assistant to join our Financial Services team. The Financial Reporting Assistant is responsible for preparing, updating, and maintaining standard (routine) financial data/reports for Financial Analysts, Finance Managers and various other stakeholders.

KEY ACCOUNTABILITIES

  • Produce standard reports through Elite Enterprise queries and SQL scripts for lawyers and administrative departments (daily).
  • Respond promptly to ad hoc requests from lawyers and administrative departments.
  • Prepare and maintain standard internal management reports (financial and non-financial information) for Finance Managers and Finance Committees.
  • Participate in internal client meetings; assist in preparation of presentation materials and agendas.
  • Assist in the Financial System conversion project, attending all relevant meetings and workshops.
  • Prepare and maintain standard hours reports for Professional Resources.
  • Assist in updating and maintaining standard reports to analyze key internal metrics (financial and non-financial).
  • Perform maintenance of the Financial Accounting/Reporting system (daily updates).
  • Perform setup and management of accounting system records for IS and other Finance groups (posting to the GL).
  • Prepare Pro Bono hours and values summary; provide trend analysis on Pro Bono work.
  • Provide administrative support and backup to Financial Analysts, Pricing Analyst and Finance Managers.

ATTRIBUTES & EXPERIENCE

  • Post-secondary degree or diploma in Accounting or a related field .
  • 1-2 years previous related experience, preferably in a professional services firm.
  • Strong technical skills with solid knowledge of Excel including pivot tables. Experience with SQL, and Access is an asset.
  • Strong client service orientation combined with the ability to manage multiple client needs at the same time.
  • Exceptional attention to detail, efficient and organized.
  • Strong analytical and problem solving skills.
  • Excellent communication (verbal and written) and interpersonal skills.
  • Sound judgment – the ability to work with tact and discretion.
  • Ability to work well independently and collaboratively within a team environment.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting: firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Malinda Dunfield, Manager, Human Resources.

Accounts Payable Clerk (Toronto)

POSITION OVERVIEW

We are seeking a Accounts Payable Clerk to join our Financial Services team. The Accounts Payable Clerk will be responsible for a range of tasks supporting the Accounts Payable cycle. This position requires an individual with strong organizational skills and the ability to work in a fast-paced environment.

KEY ACCOUNTABILITIES

  • Process vendor payments (cheques, EFT, ACH, wires and drafts) using accounting and banking software, including review of backup for accuracy and approval.
  • Upload vendor files to accounting software and match to invoice.
  • Reconcile GL accounts and vendor statements.
  • Report and file annual 1099 forms for New York vendors.
  • Process and post online client charges in the accounting system.
  • Maintain accurate records including scanning, filing and retrieval.
  • Provide payment information and assistance to legal and administrative departments when required.
  • Assist with expense reimbursements.
  • Process rush payment requests from the payroll department.
  • Coordinate LPIC (Lawyers’ Professional Indemnity Insurance) payments and complete entries on a monthly basis; complete and file LPIC return with LSUC on a quarterly basis.

ATTRIBUTES & EXPERIENCE

  • Post-secondary degree or diploma in Accounting.
  • 1-2 years previous related experience, preferably in a professional services firm.
  • Strong technical skills with solid knowledge of Excel.
  • Strong client service orientation combined with the ability to manage multiple client needs at the same time.
  • Exceptional attention to detail, efficient and organized.
  • Analytical and problem solving skills.
  • Excellent communication (verbal and written) and interpersonal skills.
  • Sound judgment – the ability to work with tact and discretion.
  • Ability to work well independently and collaboratively within a team environment.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting: firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

We foster an inclusive and accessible environment and are committed to providing support to applicants and firm members with disabilities. If you require accommodation at any time during the recruitment process, please contact Malinda Dunfield, Manager, Human Resources.

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