Firm Administration

Current Opportunities

To apply for our current opportunities in Toronto, Calgary, Montréal, New York and our Legal Services Center in Halifax, please email firmadminrecruiting@torys.com.

Client Services Representative (Calgary - 1 year contract)

POSITION OVERVIEW

We are currently seeking a Client Service Representative to join our Calgary team. Reporting to the Office Administrator, this position requires an individual with exceptional client service experience and function as the first point of contact for internal and external clients.

KEY ACCOUNTABILITIES

  • Greet clients and notify professional and secretarial staff of their arrival.
  • Answer and route all incoming calls to the correct individual or forward messages to the individual’s voice mailbox.
  • Coordinate boardroom requests including; the ordering of food and beverage services to ensure all client needs are met.
  • Provide general administrative support (e.g. printing, scanning) to the office as requested.
  • Maintain and update reception and boardroom phone directories.
  • Coordinate service request calls for building maintenance and office services.
  • Administer taxi vouchers and provide monthly summaries to the Accounting Department.
  • Assist with coordination and execution of client events; liaise with Marketing as needed.
  • Assist with cheque requisitions, monthly expense reports and reconciliations.
  • Receive and respond to routine client inquiries (both internal and external clients).
  • Close reception area daily.

ATTRIBUTES & EXPERIENCE

  • Minimum 2+ years of previous related experience, preferably within a professional services firm.
  • Strong client service orientation combined with the ability to manage multiple client (internal and external) needs at the same time.
  • Excellent communication (verbal and written) and interpersonal skills with the ability to interact with individuals at all levels within the organization.
  • Excellent organizational skills with the ability to plan, prioritize and manage time effectively.
  • Ability to follow instructions and standard work processes to perform routine tasks.
  • Working knowledge of Microsoft Office (Outlook, Excel, PowerPoint and Word).
  • Ability to work well independently and collaboratively within a team environment.
  • Ability to work with tact, poise and discretion.
  • Exceptional attention to detail.
  • Flexibility to work overtime when necessary.

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to:
Isa King: iking@torys.com
Office Administrator

We thank all applicants for their interest in Torys LLP, however only candidates selected for an interview will be contacted.

Click here to download a PDF of this opportunity.

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